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Moving In

We will inform you well in advance of your moving in date. You will be given a copy of the tenancy agreement which covers your rights and responsibilities as a tenant and you will need to sign this before taking up residence. There will also be an inventory that lists the contents of the property and their condition. If you have any questions about the agreement or inventory, please ask your Foxdell representative before you sign.

The Deposit

Before you move in we will ask for a deposit from you (usually the equivalent of a month’s rent). This money will be protected on your behalf and registered with a Government accredited deposit scheme. We will refund your deposit in full at the end of your tenancy if none of it is needed to pay for damage or outstanding rent or utility bills.

Scheduled Inspections

Remember we are acting for both you and the owner of the property, which is why we need to inspect the property at regular intervals of around three months. (We’ll give you notice of our visit.) The purpose is to make sure everything is okay and answer any problems you may be having, as well as ensuring the property is looked after.

Reporting repairs

We want you to be safe and comfortable in your home which is why we try to react in good time to any problems, particularly emergencies such as serious water leaks. To report a repair please call (number) and give as clear a description as possible. Also please understand that we can only respond to genuine issues such as those concerning appliances, plumbing, electrics, fixtures and fittings, structural problems or fundamental health and safety hazards – basic replacement items such as light bulbs or minor cosmetic damage are your responsibility.

Moving out

As part of your rental agreement you will need to give us 28 days written notice before leaving the property and carry on paying rent until the day you leave. There are also a number of things to bear in mind that will avoid extra charges. As agreed, the home needs to be left in a clean and tidy condition. Make sure any repairs that are your responsibility are done and let us know of any that are ours. If you pay the utility bills be sure get final readings and give the companies your forwarding address so that you can pay the final bills. Then on the day you move out, make sure to hand all the keys back to us.

And finally…

Don’t forget to contact the local authority to let them know if you are moving as this affects your council tax and any housing benefit. You’ll also need to go to the Post Office to arrange for your mail to be forwarded to your new address.
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